Fzap

Fzap Manager

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Token used to authenticate your requests to the API.

API documentation is available at /api.

Fzap Manager
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Instances Management

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Configuration
Config
S3 Storage
Configure S3-compatible storage for media files.
Config
Proxy Settings
Configure proxy for WhatsApp connections.
Config
Webhooks
Manage webhook endpoints and events.
Config
Chatwoot Integration
Configure Chatwoot integration for customer support.
Config
Call Rejection
Automatically reject calls and send a custom message.
User
User
User Info
Search users by phone number.
User
User Avatar
Get user Avatar by phone number.
User
Get Contacts
Get all contacts.
User
Paid Traffic
Leads from ads with attribution details.
Chat
Chat
Send Text Message
Sends a text message.
Chat
Delete Message
Deletes your sent message.
Groups
Groups
List Groups
View all your WhatsApp groups.
Groups
Create Group
Create a new WhatsApp group.
Groups
Join Group
Join a group using invite link.

Webhooks Manager
Manage webhook endpoints and events

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ID URL Events Status Actions
No webhooks configured
Configure your first webhook

Paid Traffic Leads
Leads captured from ads with attribution details

Facebook Access Token Issue

Your Facebook Graph API access token appears to be invalid or expired. Please update your token by clicking the "Facebook Graph API" button above.

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Total Leads
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Date Contact Source Campaign Adset + Ad Status Actions
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Lead Details

Contact Information

Name: -
Phone: -
JID: -
LID: -
Message Date: -

Message Received

-

Ad Details

Ad thumbnail

No thumbnail available

Title:
-
Body:
-
Source App: -
Source ID: -
Source Type: -
Open Media

Campaign Hierarchy

Campaign: -
Campaign ID: -
Adset: -
Adset ID: -
Ad: -

Attribution

CTWA CLID:
-
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Groups Manager
Manage your WhatsApp groups

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No groups found
Create your first group
Getting Pair Code
How to pair?
  1. Open your Whatsapp
  2. Link a device
  3. Link with pair code
Press Enter to submit
Webhook
Cancel
Save
S3 Storage Configuration
S3 Storage Integration Setup

Configure S3-compatible storage for automatic media file backup and delivery. This includes AWS S3, MinIO, DigitalOcean Spaces, and other S3-compatible services.

Setup Instructions
Supported S3 Providers
  • AWS S3: Leave endpoint empty, use your region
  • MinIO: Enter your domain + enable "Force Path Style"
  • DigitalOcean Spaces: Use regional endpoint
  • Other S3-compatible: Check provider documentation
Required Credentials
  • Access Key ID: Your S3 access key identifier
  • Secret Access Key: Your S3 secret key (keep secure)
  • Bucket Name: Must exist and be accessible
  • Region: Required for AWS S3, optional for others
Security & Performance
  • Files are organized by user/date/type automatically
  • Public URLs generated for direct media access
  • Configurable retention for automatic cleanup
  • Test connection before saving configuration

Basic Configuration

Server Configuration
AWS S3: Leave empty for default.
MinIO: Enter your domain (protocol optional, e.g., s3.flouds.com.br)
Required for AWS S3. Optional for MinIO and other providers.
Advanced Options
Custom public URL for accessing files (if different from endpoint). Useful for CDN configurations.
How media should be delivered in webhook events.
Number of days to retain files in S3 before automatic deletion.
Enable for MinIO and some S3-compatible providers. Disable for AWS S3.
Cancel
Test Connection
Delete Configuration
Save
Proxy Configuration
Proxy Settings

Configure HTTP/HTTPS or SOCKS5 proxy for WhatsApp connections. Useful for network restrictions or enhanced privacy.

Enable or disable proxy for this instance.
Include protocol (http://, https://, or socks5://) and port. Authentication can be included in URL format.
Cancel
Save
Chatwoot Integration
Chatwoot Integration Setup

Connect your WhatsApp instance to Chatwoot for professional customer support. Messages will be automatically synchronized between WhatsApp and Chatwoot.

Connection Instructions
Webhook URL for {{platform_name}}
Configure this URL in your {{platform_name}} inbox webhook settings:

Or use the "Update Inbox" button after testing connection
Required Information
• Account ID: Found in {{platform_name}} Settings → Account Settings
• API Token: Profile Settings → Access Token → Generate new token
Before Saving
Always test the connection first using the "Test Connection" button to ensure all settings are correct.

Status
Not configured

Basic Configuration

Enable or disable Chatwoot integration for this instance.
No data
Active
Configured but disabled
Your Chatwoot installation URL (e.g., https://app.chatwoot.com or your self-hosted URL)
* Your {{platform_name}} Account ID (found in {{platform_name}} settings)
* API access token from {{platform_name}} (Profile Settings → Access Token)
Name for the inbox that will be created in {{platform_name}}

Advanced Settings

Add signature to messages sent from {{platform_name}} to WhatsApp
Text delimiter for message signatures
Automatically reopen resolved conversations when new messages arrive
Mark new conversations as pending instead of open
Phone numbers that should be ignored and not synced to {{platform_name}}

Group Settings

Ignore all group messages (if disabled, groups will be processed based on settings below)

Chat Features

Show "typing..." indicator in WhatsApp when agents are typing in {{platform_name}}
Time in seconds to wait for message delivery confirmation before marking as failed (0 = disabled, default: 30)

Audio Transcription

Automatically transcribe voice messages (PTT) using your preferred provider (OpenAI Whisper or Groq)
Select which API should handle audio transcripts.
* Your OpenAI API key for Whisper transcriptions (obtained from OpenAI Platform)
Advanced Settings
Optional: override the default OpenAI transcription model.
Optional: override the default OpenAI transcription endpoint.
* Your Groq API key for transcriptions (manage at Groq Console)
Advanced Settings
Optional: override the default Groq transcription model.
Optional: override the default Groq transcription endpoint.

Database Connection

Allows searching contacts directly in the Chatwoot database instead of using the API. Improves performance and reduces latency.
Connection Settings
Chatwoot PostgreSQL server address
PostgreSQL port (default: 5432)
Chatwoot database name
Database read user
Database user password
Cancel
Test Connection
Create Inbox
Update Inbox
Delete Configuration
Save
Call Rejection Settings
Automatic Call Rejection

Automatically reject incoming calls and send a customizable message to the caller.

When enabled, all incoming calls will be automatically rejected and a message will be sent.
This message will be automatically sent to the caller after the call is rejected.
How it works
When someone calls you, the call will be automatically rejected
A text message with your custom message will be sent immediately
The caller will receive your message explaining why you can't answer
⚠️ Important Note

Make sure your message is polite and provides clear instructions to the caller (e.g., "Please send a text message instead").

Cancel
Save
Meta Conversion API Configuration
Conversion Tracking Setup

Configure your Facebook Pixel ID and Page ID to track conversion events via Meta Conversion API.

Get your token from Facebook Developers
Required for Meta Conversion API. Find it in Events Manager
Your Facebook/Instagram business page ID for conversion tracking
When enabled, new leads will be automatically enriched with campaign data from Facebook Graph API.
Cancel
Save
Send Conversion Event
Date and time of the conversion (max. 7 days ago)

Purchase Data

User Data

Fill at least one field. Data is automatically loaded from cache if available.
Include country code (e.g., +55)
Select date from calendar
2-letter code or full name

Conversion History

Cancel
Send Conversion
Add New Instance
A friendly name to identify this WhatsApp instance. Letters, numbers, spaces, hyphens and underscores only (3-50 characters)
Invalid characters detected. Use only letters, numbers, spaces, hyphens (-) and underscores (_)
This is your personal access key to login to this instance. Choose a strong, memorable token. Letters, numbers, hyphens and underscores only (8-128 characters)
Invalid token format. Use only letters, numbers, hyphens (-) and underscores (_), minimum 8 characters
Or create your own
Delete Instance

Are you sure you want to delete this instance? This action cannot be undone.

No
Yes
Add New Folder
A name to identify this folder (3-50 characters)
Delete Folder

Are you sure you want to delete this folder?

This folder contains instances. Please move them to another folder first.

No
Yes
User Info
Close
Get Info
User Avatar
Close
Get Avatar
Send Text Message
Close
Send
Delete Message
Close
Delete
Group Details
Group Name
-
Group ID
-
Description
-
Participants
-
Created
-

Participants List

Basic Actions
Admin Actions
Danger Zone
Create New Group
Click "Load Contacts" to populate the participants list.
Select participants
Cancel
Create Group
Join Group
Paste the full WhatsApp invite link or just the invite code
Group Preview
Cancel
Preview Group
Join Group
Edit Group
Current Photo
No Photo
Cancel
Save Changes
Group Settings

Message Permissions

When enabled, only group admins can send messages to this group.

Group Information

When enabled, only group admins can edit group name, description, and photo.

Disappearing Messages

Messages will automatically disappear after the selected time.

Group Photo

No Photo
Close
Save Settings
Manage Participants

Add Participants

Click "Load Contacts" to populate the list.
Select contacts to add

Current Participants

Close
Confirm Action

Are you sure you want to perform this action?

No
Yes
Edit Group Information
Cancel
Save Changes
Group Invite Link

Current Invite Link

Share this link to invite people to join the group.
Reset Invite Link

Resetting the invite link will invalidate the current link and create a new one. Anyone with the old link will no longer be able to join.

Close